ProjectCentre is an Australian owned and operated fast growing IT Company. Employing a team of energetic and dedicated people we specialise in web based document management and workflow solutions for the building and construction industry.

ProjectCentre is recognised as market leader and is used by many leading architectural and construction companies both locally and internationally.

Increasing customer demand and sustained growth has created the position of a Cape Town based Technical Account Representative to support both our current, and future, growth objectives.

Our business approach is based on meeting client needs by providing solutions not products. The Technical Account Representative position is an integral part of the sales function and as such the person we seek is experienced in presenting, demonstrating and supporting technical solutions to a wide audience. 

As the position is responsible for the ongoing relationship, maintenance and support of the customer, an ability to connect and develop multi-level relationships is paramount to your success.

Key responsibilities of the role include: 

- Acquiring a detailed knowledge of the ProjectCentre suite.
- Possessing the ability to professionally demonstrate these offerings at all levels.
- Working with the sales team to promote and develop new business opportunities.
- Maintaining client satisfaction, ensuring growth within our current installed base.
- Consulting with clients on new projects and the subsequent set-up of these within ProjectCentre.
- Customer training on all facets of ProjectCentre
- Providing 2nd tier technical support (1st tier managed via national support centre).
- Attend and participate in sales meetings, technical seminars and trade shows.
- Occasional local and international travel may be required.

The successful candidate will:

- Ideally have a working knowledge of the construction industry, possibly being currently employed in a role such as Document Controller or similar.
- Alternatively have experience in collaborative project management software sales or support.
- Be highly motivated, well organised, disciplined and self managed.
- Be an excellent communicator and strong listener, possessing outstanding relationship building skills.

Prior experience with project management software applications for the construction industry will be highly regarded.

ProjectCentre offer an attractive remuneration package, backed with a detailed training and development programme to ensure your success. Furthermore the successful candidate is assured of a strong career path in our fast growing international business team.

careers@projectcentre.net